Welcome to our products and services! This policy is to explain how HiSEVEN Sdn. Bhd. (hereinafter referred to as “HiSEVEN“) collects, uses, and stores your personal information and details the rights you enjoy in the process of providing related products and services. HiSEVEN will adopt this “HiSEVEN Privacy Policy” to explain the relevant matters to you. HiSEVEN reminds you that before using the products and services provided by HiSEVEN, please read and understand this “HiSEVEN Privacy Policy” carefully, and you may only use the products or services provided by HiSEVEN after you have fully understood and agreed to said policy. Your use of the products or services provided by HiSEVEN will be deemed as your acceptance and recognition of the content of this policy. If you do not agree with the terms of this policy, you should stop using the services provided by HiSEVEN.
This privacy policy shall be governed by and construed in accordance with the laws of Malaysia.
This policy will help you understand the following:
A. How your personal information is collected and used
B. How we use cookies and similar technologies
C. How we share, transfer and disclose your personal information
D. How we protect your personal information
E. How we access or modify your personal data
F. Storage and cross-border transfer of your personal data
G. How this policy is updated
H. How to contact us
HiSEVEN is well aware of the importance of personal information to you and will do its best to protect your personal information safely and reliably. HiSEVEN is committed to maintaining your trust in us and abides by the following principles to protect your personal information: the Notice Principle, Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle and Access Principle in accordance with the provisions of the Personal Data Protection Act 2010. At the same time, we promise that we will take corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry. Please read and understand this “Privacy Policy” carefully before using HiSEVEN’s services.
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person or reflect the activities of a specific natural person either alone or in combination with other information.
HiSEVEN collects your information for the following purposes:
A. To provide, maintain, and improve products or services to you.
B. To send you important notices.
C. Activation or verification of products or services.
D. Promote and introduce products to you on the premises permitted by laws and regulations.
E. Other purposes with your permission.
HiSEVEN will only collect and use your personal information for the following purposes described in this policy:
A. When you create an account on the HiSEVEN website, you must provide us with a username, set and confirm your login password, and provide your email account. The email account you submitted is used to accept the verification code when you register, bind your account, and retrieve your password, and it is also used as one of the contact methods you specify with us to receive relevant business notifications (such as new product launches, event reminders, and service changes), service-related notifications, etc.
B. During the process of using the services provided by HiSEVEN, HiSEVEN will record and save the information about your login and use of this service, including but not limited to IP address, browser type, language used, access date and time, software and hardware features Information, log information, related equipment information, and web page records you need and other data.
C. Before accepting domain name, filing and other services, HiSEVEN will show you the information you need to submit through the website, which shall prevail at that time. If you do not use certain services, you do not need to provide relevant information.
In order to ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. Cookies allow websites to store data such as your preferences or the items in your shopping basket.
We will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your own preferences. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. But if you do this, you need to change the user settings yourself every time you visit our website.
In addition to Cookies, we will also use other similar technologies such as web beacons and pixel tags on our website. For example, emails we sent to you may include click URL linked to our website. If you click this link, such behaviour may be recorded strictly for the purpose of understanding your product and service preferences and improving our service. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether the emails are opened. If you do not want your activities to be tracked down in this way, you can unsubscribe from our mail list at any time.
Sharing
We will not share your personal information with any company, organisation or individual other than HiSEVEN, except in the following cases:
A. Sharing with explicit consent: After obtaining your explicit consent, we may share your personal information with other parties.
B. We may share your personal information externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
C. Sharing with our affiliates: Your personal information may be shared with HiSEVEN’s affiliates. We will only share necessary personal information and will be bound by the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorisation and consent again.
D. Our Affiliates means any company or legal entity that is or will be controlled by, controlled by, or jointly controlled by, any party. “Control” refers to the right to determine a company’s financial and operating policies, to directly or indirectly enjoy more than 50% of the company’s management or decision-making power, and to obtain benefits from the company’s business activities.
E. Sharing with authorised partners: Only to achieve the purpose stated in this policy, some of our services will be provided by authorised partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use shared personal information for any other purpose.
F. We will sign strict confidentiality agreements and information protection agreements with companies, organisations and individuals with whom we share user information, requiring them to handle users in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures. information.
Transfer
We will not transfer your personal information to any company, organisation or individual, except in the following cases:
A. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
B. When it comes to mergers, acquisitions or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organisation that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organisation to once again seek your authorisation.
Public Disclosure
We will only publicly disclose your personal information under the following circumstances:
A. After obtaining your explicit consent
B. Disclosure based on laws: We may be required to publicly disclose your personal information under the circumstances of laws, legal procedures, lawsuits or mandatory requirements of government authorities.
Exceptions to the above shall include prior authorisation and consent when sharing, transferring, and publicly disclosing user information.
In the following situations, sharing, transferring, and publicly disclosing your user information does not require your prior authorisation and consent:
A. Related to national security and national defence security
B. Related to public security, public health, and major public interests
C. Related to criminal investigation, prosecution, trial and execution of judgments
D. For the protection of your or other personal life, property and other major legal rights and interests, where it is difficult to obtain the consent of the individual
E. Personal information that you disclose to the public by yourself
F. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
HiSEVEN attaches great importance to your information security. We strive to take all reasonable physical, electronic and managerial security measures to protect your user information from unauthorised access, public disclosure, use, modification, damage or loss. We will use encryption technology for the security of user information.
We will use trusted protection mechanisms to prevent malicious attacks on user information. We will deploy access control mechanisms to ensure that only authorised personnel can access user information. We will provide security and privacy protection training courses to strengthen employees’ awareness of the importance of protecting user information.
We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extended retention period is required or permitted by law. After the above-mentioned user information retention period is exceeded, we will delete or anonymise your personal information.
Please use complex passwords to help us ensure the security of your account. We will do our best to keep secure any information you send us. In order to more effectively protect your information security, we also hope that you can strengthen your awareness of self-protection. We only take responsibility for such disclosure of your personal information directly caused by HiSEVEN, therefore, please secure your account and password information properly to avoid leakage of your personal information.
Upon receiving information, you provide us, we will try our best to ensure or guarantee the security of the same. Should an unfortunate personal information security incident occur, we will promptly inform you in accordance with the requirements of laws and regulations about the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and the measures you can independently take to prevent and reduce risks.
Subsequently, we will promptly inform you of the suggestions on what the next steps and/or remedies arising from the situation are via email, letter, phone call, push notification, etc. Should it be difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also actively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
You should ensure that all personal data submitted is accurate and we will endeavour to maintain the accuracy and completeness of personal data. To comply with express requirements of applicable law, you may:
A. Exercise the right to access the specific personal data we hold about you
B. Ask us to update or correct your inaccurate personal data
C. Request us to delete your personal data in accordance with the law. If you want to exercise related rights, please contact us. For security reasons, you may need to provide a written request. We may refuse to process a request if we have reasonable grounds to believe that the request is deceptive, unenforceable, or infringing on the privacy rights or interests of others.
You can request us to delete your personal information under the following circumstances:
A. If our handling of personal information violates laws and regulations
B. If we collect and use your personal information without your explicit consent
C. If our handling of personal information seriously violates the agreement with you.
For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
If personal information is transferred abroad due to business needs in compliance with applicable laws, we will obtain your consent in advance and inform you of the purpose, recipient, security measures, security risks, etc. of the information.
Our Privacy Policy is subject to change.
We will not reduce your rights under this Privacy Policy without your express consent. We will post any changes to this policy on our official website.
For major changes, we will also provide more prominent notices (including, for some services, we will send notices by email to explain the specific changes to the privacy policy).
Major changes referred to in this policy include, but are not limited to:
A. Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.
B. We have undergone significant changes in ownership structure, organisational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.
C. The main object of personal information sharing, transfer or public disclosure changes
D. Your right to participate in the processing of personal information and how to exercise it has undergone major changes
E. When there are changes in the designated department responsible, contact information and complaint channels responsible for handling personal information security
F. When a personal information security impact assessment report indicates that there is a high risk.
If you have any questions and comments on the content of this policy statement, or you have any questions and comments on HiSEVEN’s practice and operation of this privacy policy, you can contact us at info@hiseven.com.